Southwest Airlines Reviews
(Rated by 1448 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
- Apple Pay
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.4
Base on 14 Reviews
Ratings by Feature
Ratings by Feature
- Return Policy4.8
- Good Value4.4
- Price & Quality4.7
- Shipping & Delivery4.2
Recent Customer Reviews (14)
Crystal Mosley
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Patrícia Berecz
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Lauren Cross
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Hattie May
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Rosemary Wilson
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Astrid Petersen
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Muhammet Hazebroek
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Agla Ellertsdóttir
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Edward Koester
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Nazzareno Loggia
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Southwest Airlines Pricing
EarlyBird Check-In
$15 - $99
Upgraded Boarding
$30 - $149
Payment Methods
Accepted Payment Options:
Prices for items on Southwest.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Apple Pay
Payment Process
- Payments can be made online during the checkout process.
- For Southwest Airlines credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Southwest Airlines Pros & Cons
Pros
1
Cheap Flights: Southwest offers some of the lowest prices for flights in the United States, making it a cost-effective option.
2
No Assigned Seats: The open seating policy allows passengers to choose any available seat, which can be a pro for those who don't mind flexibility.
3
Companion Pass: The Companion Pass allows one companion to fly with you for free, which can be a significant benefit for frequent travelers.
4
Free Checked Bags: Two free checked bags are included with every ticket, which is a rare perk in the airline industry.
5
Flexible Cancellations: Southwest allows changes or cancellations without additional fees, providing flexibility for travelers.
6
Rapid Rewards Program: The Southwest Rapid Rewards program offers unlimited rewards seats, no blackout dates, and points that never expire.
CONS
1
Limited Seating Options: The open seating policy can be a con for those who prefer to choose their seat or sit with family and friends.
2
No Meals Included: Southwest does not include meals in their tickets, and additional snacks or meals must be purchased.
3
Reliability Issues: While generally reliable, Southwest has had mixed performance in terms of on-time arrivals and baggage handling.
4
Limited Destinations: Southwest operates fewer flights to certain destinations compared to other major airlines, which might limit travel options for some passengers.
Southwest Airlines Features and Benefits
Features
Flexible cancellation policy
For Business Select® and Anytime tickets, they are refundable; passengers can opt for a refund or flight credit. Wanna Get Away® and Wanna Get Away Plus® tickets are non-refundable but retain value as flight credit. 24-hour cancellation policy allows cancellation without extra charges. Cancel at least 10 minutes before departure to avoid forfeiture.
No blackout dates
This allows travelers to book flights any day of the year.
Free changes and cancellations
This provides flexibility for travelers who need to adjust their plans. No additional fees for changes or cancellations.
No checked bag fees
First and second checked bags are free (up to 50 lbs and 62 inches), saving travelers money, especially those with lots of luggage. A rare perk in the airline industry.
Low fares
Southwest is known for its competitive pricing and some of the lowest prices for flights in the United States, making it a cost-effective option.
Rapid Rewards program
This loyalty program offers benefits to frequent flyers, including unlimited rewards seats, no blackout dates, and points that never expire.
Customer service
Southwest has a reputation for excellent customer service.
Easy booking and check-in
The highly responsive app and website make it easy to book flights and check-in.
Mobile App
Allows users to book, check in, change, or cancel flights, check flight status, boarding position, gate information, travel alerts, and provides a mobile boarding pass.
Information and booking portal
The website provides information on services, destinations, fee structure, schedule, and hosts the flight booking portal for searching, reserving, and managing bookings.
No Assigned Seats
The open seating policy allows passengers to choose any available seat, which can be a pro for those who don't mind flexibility.
Companion Pass
Allows one companion to fly with you for free, a significant benefit for frequent travelers.
Free Carry-On Bags
The first carry-on bag and second carry-on bag (personal item) are free.
No Change Fee
$0 change fee.
No Cancellation Fee
$0 cancellation fee.
Inflight Entertainment
Free movies, live TV, and messaging services are available.