Southwest Airlines Reviews

Southwest.com is renowned for its range of travel amenities designed to make trips hassle-free. Among the popular products and services are Business Select®, which offers priority boarding and extra rewards points, and EarlyBird Check-In®, ensuring an earlier boarding position. The airline has also introduced upgraded WiFi for better connectivity and in-seat power ports on new aircraft. To accommodate more carry-on items, larger overhead bins are being installed. For a more seamless travel experience, self-service options like digital bag check and tracking are available. Additionally, refreshed cabin designs and new seats are part of the upcoming enhancements to improve comfort during flights.

When booking through Southwest.com, SWABIZ.com, or the Southwest mobile apps, customers can use PayPal, Apple Pay, and Uplift Pay Monthly as payment methods. At airport ticket counters in international locations, cash is also accepted. Passengers may use up to three forms of payment per individual, with certain restrictions. Only one credit card can be used per reservation, and no more than two Southwest LUV Vouchers per passenger. Additionally, PayPal, Apple Pay, and Uplift Pay Monthly cannot be combined with funds from another credit card.

Southwest Airlines offers a flexible cancellation policy. For Business Select® and Anytime tickets, they are refundable; passengers can opt for a refund to their method of payment or hold the value as a flight credit for future travel. Wanna Get Away® and Wanna Get Away Plus® tickets are non-refundable; however, their value can be retained as a flight credit. A 24-hour cancellation policy allows passengers to cancel within 24 hours of booking without any extra charges. If a booking is canceled due to a significant schedule change or delay, passengers may be eligible for a refund. It's important to cancel at least 10 minutes before the flight's scheduled departure to avoid forfeiture of funds or points. For reward travel, points will be redeposited for Business Select® or Anytime fares, while for Wanna Get Away® fares, points and associated taxes and fees will be forfeited unless converted into a Transferable Flight Credit™.

Southwest Airlines offers four main fare options: Business Select, Anytime, Wanna Get Away+, and Wanna Get Away. Business Select is the highest fare, offering priority boarding, refundability, and extra Rapid Rewards points. Anytime fares are also refundable and offer benefits like EarlyBird Check-In. Wanna Get Away+ is a newer fare with features like Transferable Flight Credit and free same-day confirmed changes. The Wanna Get Away fare is the most economical option, providing fewer benefits compared to other fares.

Customers can use Southwest gift cards for the purchase of flights booked directly with Southwest Airlines. These gift cards can be applied online, over the phone, or in person at a Southwest ticket counter. They can also be used to cover taxes and fees associated with a ticket. It's important to note that gift cards are nonrefundable and are limited to two per purchase. They do not expire, providing flexibility for future travel.

The refund policy for Business Select/Anytime tickets is flexible, as you can choose to receive a refund or hold the value of the ticket as a flight credit for future use. However, Wanna Get Away and Wanna Get Away Plus tickets are non-refundable, and their value will be converted into a flight credit or Transferable Flight CreditTM.

Small vaccinated domestic cats and dogs are allowed in the cabin on domestic flights, as long as they are in an appropriate pet carrier that can be stowed under the seat. Special requirements may apply for flights to Puerto Rico. Pets are not allowed on flights to or from Hawaii.

You can bring one carry-on bag and one personal item, such as a backpack, purse, or laptop bag, for free. The carry-on bag must fit in the overhead bin, while the personal item must fit under the seat.

Each checked bag must not exceed 50 pounds and 62 inches in size (length + width + height). Bags that are oversized (up to 80 inches) or overweight (up to 100 pounds) will incur a fee of $75.

You are allowed to check up to two bags for free, as long as they meet the weight and size requirements. A fee of $75 will apply for each additional checked bag, oversized bag, or an overweight bag.